KING is available exclusively on our website, flipchart.it
We don’t have any retail or reseller partnerships.
KING is a product of our own creation and we deal directly with customers.
FAQ
About KING products
Our products and components are made in Italy, in Campo Ligure near Genoa.
All our manufacturing partners are located nearby our HQ because we keep our eyes on all steps of the productions.
All works are quality controlled to the highest standards achievable
All orders are dispatched with DHL from our HQ in Campo Ligure, near to Genoa in Italy.
We ship worldwide with very few exceptions. Please contact us for any questions.
International orders outside of Europe are subject to the import duties and taxes in accordance with the laws of the receiving Country.
KING product orders usually ship within one business day after the order is placed.
Once your order ships, you will receive a shipping confirmation email with a tracking number.
If you have decided to make changes to your order or cancel your order, please contact us immediately after ordering.
You can write an email to order@flipchart.it or directly phone to +39-3703049754
We usually ship straight away as soon as we get the order.
Once we forward your order to the carrier, cancellations or changes are no longer possible.
Once your order is placed it should take 1 business days to ship and another 4 to 6 days for your order to arrive.
Seasonal and weather condition factors can affect these estimates, but in this case we’ll promptly inform you.
The KING board is powder-coated and can be cleaned using a non-abrasive cloth (e.g. a microfibre cloth).
Any surface or glass cleaner will do.
You may use denatured alcohol in the case of persistent stains (e.g. marker ink).
DO NOT use solvents or thinners such as acetone, nitro and turpentine as they can damage the surface.
The bags are not padded and serve only to carry the KING and the paper blocks.
With the bags it will be easy to load the board and paper into the car on the way to your location.
They are not suitable if you have to entrust KING to a courier or as air luggage.
We recommend keeping the packaging with which we supply you with KING: you can reuse it several times and the board will be protected.
Thanks to the bags, the transport of KING and the pads in your is comfortable and easy.
It’s effortlessly and fast.
No assembly or utensil is needed.
KING is already ready to use: it installs in minutes: the only operations needed are the folding and the collapsing.
Positively yes!
Every part of the flipchart can be easily replaced by simply using a 7 mm wrench or an allen wrench.
Anyone, with a minimum of manual skills can intervene.
If a part should be damaged, just inform us and we will handle the repair/replacement.
In Italy we supply the Academy and Exclusive Sets and the complimentary Paper Set with no charge for the transport.
The shipping cost abroad Italy will vary depending on the products, the number of items, and the shipping method you select at checkout.
You should be able to fill your shopping cart with the items you’d like and then review the amount before you complete the transaction.
Shipping prices are calculated to be as close as possible to the amount we pay the shipping service.
Of course!
For B2B sales in Italy, you will have to fill in the form indicating the SDI code of your company.
We will issue the Italian electronic invoice, which you will find in your tax drawer.
For B2B sales out of Italy, the invoice will be sent via email.
Our invoices are headed 100% IDEA SRL
For B2C sales, you will need to provide us with your tax code to issue an invoice.
Accepted payments
For 100% IDEA orders you can pay by credit card via PAYPAL or STRIPE or by WIRE TRANSFER.
The prices in our shop are in euros.
To pay by credit card, you have to choose ‘PayPal’ as the payment option, and then, on the PayPal screen, click on ‘Don’t have a PayPal account?’.
In fact, thanks to PayPal you can pay with your credit card even if you are not registered with PayPal!
We chose to use this platform also for credit card payments because it is the safest in the world (in fact, with PayPal your data will not be transferred to 100% IDEA in any way).
On the other hand, if you wish to pay with your PayPal account, simply enter your username and password on the PayPal screen (these details will also not be transferred to 100% IDEA in any way).
Stripe is an external platform for online payments that accepts payments by debit, charge card or credit card. It is a secure and fast solution: payments are processed almost instantly.
To learn more about Stripe, visit www.stripe.com
If you choose this solution, please email us a copy of the account as soon as you have done so.
Write to flipchart@100x100idea.it
After confirmation of the credit we will process your order.
If you wish to pay by bank transfer, you can find our bank details here:
COMPANY: 100×100 IDEA
BANK: BANCA SELLA SPA
AGENCY: CIRIÈ (TURIN)
IBAN: IT64Y0326830382052244287520
BIC (SWIFT) SELBIT2BXXX
For any details or clarification, please contact us at +39370 304 9754 or write to order@flipchart.it
Delivery
In Italy we ship the day after receipt of payment.
The courier takes 24/48 hours to deliver the order, depending on the destination.
So within a few days you receive the goods!
The availability of the product is indicated on each product sheet, but may vary depending on the processing times of our suppliers. In fact, production times may vary slightly.
The delivery time starts upon receipt of payment.
We suggest choosing air freight.
We use DHL and their service is very good, within 1 to 3 days the material is delivered to its destination.
Shipments by truck can take 5 to 7 days.
When the carrier delivers the goods you must check:
check that the number of packages indicated on the invoice or delivery document correspond to the
number of the packages delivered.
Any disagreement must be raised immediately to the carrier because otherwise the goods are considered correctly delivered.
What to do in case of damage due to transport or suspected lack of products :
- Express a specific notification, or accept the delivery BUT sign the document of the carrier by writing “I accept with reservation” and indicate the reasons in detail.
- Reject the damaged goods if you are not allowed to accept with reservation or if the damage is visible without opening the packs.
- Without any written notification, it will not be possible to claim for damages or lacks.
Remember : you have the right to keep the carrier waiting for a few minutes in order to check the conditions of the packaging.
If you have any problems, you can contact us via chat, telephone or e-mail.
Contact details:
Tel. +39 370 304975 e +39 328 9766697
E-mail: direzione@100x100idea.it