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Return and Refund

Dedicated to those who regret.
To those who have changed their minds.
To those who gave the wrong product to the wrong person.

All these people have one certainty:  the return is never a problem, either for them or for us .

WARNING:

You have 14 (fourteen) days starting from when you receive your purchase from www.flipchart.it to be eligible for a return.
The items and the packing must be unused and in the same condition you’ve received them.
The products must be in their original packing for granting the adequate protection for the return.
Any return of goods must be agreed ahead of time, please write to order@flipchart.it

Shipping: the Customer will be responsible for paying for the shipping costs for returning the goods. Shipping costs are non-refundable: we’ll charge the customer the shipping expenses referred to the return, included the export and/or import taxes.
All the costs faced for handling the return will be on charge to the Customer.

As provided by the law, otherwise shall be invalid, the right of return and refund must be activated by sending an email to order@flipchart.it
100%IDEA SRL provides this right of cancellation by taking agreements via email to order@flipchart.it

Shipping: the Customer will be responsible for paying for the shipping costs for returning the goods. Shipping costs are non-refundable: we’ll charge the customer the shipping expenses referred to the return, including the export and/or import taxes.
All the costs faced for handling the return will be paid by the Customer.

Contact us via email at order@flipchart.it for arranging the collection of the goods.
Once we receive the goods, we will notify you that we have received your returned item.

We will immediately check the conditions of the returned products and if your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the refund within a certain amount of days, depending on your card issuer’s policies. This will be done in the shortest possible time.
As told, 100%IDEA SRL will verify the quality of the return and report any tampering or damage reducing the value of the product.
In this case, after having reported the results of the quality inspection, if any damage has been estimated, the refund will be done by deducting the amount spent for the shipment and refurbish/repair of the product.

Any question, feel free to ask for information!
Write to order@flipchart.it